![]() ![]() In every sector, there are few key performance indicators that are understood by most stakeholders in that sector. Quality municipal services support the economic development of municipalities, while poor levels of service, interruptions, low coverage levels, and other problems can undermine quality of life in municipalities, retard economic growth, and erode trust between citizens and local governments. Although ensuring adequate provision of these services is a critical public sector function, many national and sub-national governments fall short. Municipal services viz., water, wastewater, solid waste, heating, and transport are the basic building blocks of efficient, healthy, and economically vital communities. Growth rate of population in urban areas was 31.8%. There has been an increase 3.35 percentage points in the proportion of urban population in the country during 2001-2011.The provisional results of Census 2011 reveals that there is an increase of 2774 towns comprising 242 Statutory and 2532 Census towns over the decade. The percentage of urban population to the total population of the country stands at 31.6. The net addition of population in urban areas over the last decade is 91.0 million. In India out of the total population of 1210.2 million as on 1st March, 2011, about 377.1 million are in urban areas. Service level benchmarks, indicators, delivery management, civic services, urban local bodies Introduction The Handbook of Service Delivery Benchmarking developed by the Ministry of Urban Development through a consultative process shall provide a standardized framework for performance monitoring in respect to water supply, sewerage, solid waste management services and storm water drainage, and would enable State level agencies and local level service providers to initiate a process of performance monitoring and evaluation against agreed targets, finally resulting in the achievement of service level benchmarks. The present paper highlights about the Government of India series of initiatives aimed at enabling urban local bodies to meet the unprecedented challenges that they face today. Our cities, which are engines of growth, are under great strain to meet the growing demands and aspirations of their people. So, to be in the category of having benchmark disability, a person has to have at least 40% disability as mentioned on her disability certificate or UDID Card.India’s rapid economic growth in the last two decades has been accompanied by increased levels of urbanization. The new Act recognizes 21 types of disabilities. Well, here is the answer!īenchmark disability refers to having at least 40% disability of any type recognized under the RPWD Act 2016. Then you also find mention of this term in context of examinations like UPSC, Bank Services, NET Exams etc.īut most people do not understand what exactly is this benchmark disability. Department of Personnel and Training (DoPT) also uses it often in their job vacancy ads where certain seats are reserved for the disabled people. For example, in the Rights of Persons with disabilities Act 2016 (RPWD Act 2016), this term is used at many places. Often you come across question like “are you a person with benchmark disability?”. Government of India uses the term benchmark disability quite often in the official communications regarding persons with disabilities.
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